2010 Leadership in Customer Care Forum - Events - 2010 Leadership in Customer Care

2010 Leadership in Customer Care Forum (New York)

Wednesday, September 22, 2010
New York, NY

Event Overview >

Meeting Overview

Perspectives By:

Jerry Adriano
Vice President of Customer Experience
Sprint

Randall Brandt
Vice President, Customer Experience & Loyalty
Maritz Research

Imani Breaker
Vice President, Customer Care
Time Warner Cable

Ilya Bukshteyn
Senior Director
Microsoft Tellme

Georgia Eddleman
VP Customer Care
ADT Security Services

Jay Emmons
Chief Customer Officer
Voxify Inc.

Paul Everett
Senior Vice President of Customer Service
Ceridian Corporation

Steve Hain
Vice President Customer Care
Weight Watchers

Rob Solomon
Executive Vice President, Operations
HSN

Vicky Stennes
VP Inflight Experience
JetBlue Airways

Marc Tamres
Director
Microsoft Tellme

Amas Tenumah
Vice President, Operations
Teleflora

Jay Topper
Senior Vice President, Customer Success
Rosetta Stone

Patty VanLammeren
Former Chief Customer Experience Officer
Allstate Insurance Company

Summary:

As the economy slowly recovers and 2010 continues to constrain leaders within organizations tasked with customer care and contact center leadership, Argyle Executive Forum, in partnership with Microsoft Tellme, is pleased to present the 2010 Leadership in Customer Care forum.

Today’s economic landscape is forcing organizations to carefully examine and reduce their costs, but organizations need to put forth a customer-first approach to business now more than ever. It is the role of senior customer care executives to keep up with the challenges and the constantly evolving industry. Executives are looking at ways to succeed by leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns.

In the face of such challenges, the event hosts will convene the leaders of customer care for an invitation-only session. Participation is strictly limited to customer care leaders.