Argyle Executive Forum, in partnership with Microsoft Tellme, is pleased to present the 2010 Leadership in Customer Care forum.

A challenging market environment has and continues to put strains on the leaders within organizations tasked with consumer care. Across industries, including but not limited to airlines, banks, retailers, CPG, telecom and insurance, consumer care leaders and their teams are faced with mounting organizational pressure to do more with less. This situation opens up the possibility of negatively affecting the level of service customers have come to expect in recent years. Whether it’s closing locations, reducing hours of operation, or managing with less staff in stores and contact centers, challenges abound.

In the face of such challenges, the event hosts will convene the leaders of customer care for an invitation-only session. Participation is strictly limited to customer care leaders. Key themes for our day include but are not limited to:

• Understanding the changing landscape of customer care, and what it means for the future.
• How social media is paving the way for the future of customer service and contact centers.
• Effectively developing new talent to lead your contact centers into 2011.
• Successfully controlling the consumer revolution, and creating methods for great customer experiences.
• Efficiently doing more with less to preserve your customers in a down economy by working smarter.
• Making the call center a pivotal contributor to corporate success.
• Recognizing your best alliances within your organization (sales team, marketing team, technology team, your CEO, etc.)
• Finding the sweet spot of service delivery: a review of successful service deployments.

Tellme lets people say what they want and get it. A Microsoft speech innovation, Tellme makes it easier to find information, connect with people, and enhance business processes. By combining Internet data with a powerful speech interface, Tellme’s voice services platform improves automation and customer service performance for businesses across 2 billion+ calls every year.